Why people buy (and will continue to buy) the handmade shoes in the shops?

Borgioli

The new reality for people who want to buy is to search online for what they need and have it conveniently shipped to their home. According to the Netcomm Retail 2023 study, over 33 million Italians made purchases online this year, 39% more than in 2019.

Certainly the pandemic and the impossibility of going out have led many people to get into the habit of turning to e-commerce, but physical stores are by no means destined to disappear. As long as you know how to offer the customers exactly what they want and to motivate them to leave their house and to come to your store for shopping.

The footwear sector is no exception, especially when it comes to the premium segment, which includes handcrafted shoes and high fashion brands.

What are the customers looking for when they go to a shoe shop? Let’s look together at some recent data.

Luxury shoes and experience

According to the ninth Altagamma Consumer and Retail Insight panel, conducted by the committee of Italian luxury brands, in 2024 customers who are part of the high-spending segment plan to make a lot of purchases.

In fact, the research shows that 40% of high-end consumers expect to increase their shopping volume next year.

These people have very high spending power and spend at least 5000 euros a year on luxury goods. Why do they choose to go to retail? Because what they are looking for is not a simple product but an experience: only in the physical store can they find the assistance and welcome treatment they are used to, and receive the best piece of advice.

While it is true that many consumers go to the store to see the products up closer and then choose to buy online at a lower price, this principle is less valid for those who have no (or almost no) spending limit. Moreover the data says that very often the reverse path also occurs: according to Netretail 2023, in 40% of cases consumers find out about the product online and then choose to buy it in store.

How come? Again according to Netcomm, it is a question of customization: although online technologies offer an increasingly customized experience based on the data provided by the user, it is still difficult for computers to guarantee the same level of personalization of choices, communication and experience that can be obtained in the store.

What technology do customers expect to find in shoe stores?

Buying the shoes, it is impossible for an e-commerce site to offer the experience you feel when wearing them. In case of handcrafted footwear, this experience is particularly gratifying: the customer in the shop feels the perfection of the stitching and every detail under his fingers, is able to fully appreciate the nuances of color and the softness of the leather, smells the characteristic scent of the quality materials.

Although artificial intelligence is also becoming increasingly popular in the world of e-commerce (with solutions that even allow you to virtually try on products), the tactile and emotional component still plays an essential role in the purchase of high-end products.

However, even those who choose artisanal products are increasingly tech savvy, and therefore use technology regularly in their day. The recent KPMG Retail Report says that 55% of consumers are more likely to purchase from retailers that offer, for example, varied and advanced payment solutions.

Not only flagship store

The Digital Innovation in Retail Observatory of the Polytechnic University of Milan has confirmed the rediscovery of the point of sale by Italians, also reporting that large stores have shrunk by 12% over the course of a year.

On the other hand, shops with smaller sizes and a more widespread presence in the area are growing in number, in which the staff is able to take care of the individual customer with the utmost attention and offer a customer experience characterized by listening and consultancy.

If you are a high-end footwear retailer, to conquer your audience in 2024 you should:

  • Offer a superior shopping experience
  • Guarantee the adequate technological contribution to simplify purchasing and payment process
  • Offer your clients products that are able to excite when touched and worn, such as handcrafted footwear.

There are several handcrafted shoe manufacturers in Italy, but not all of them are able to guarantee the excellence that can truly surprise your customers.

Fratelli Borgioli, a historic Tuscan artisan brand of men’s footwear, produces Made in Tuscany shoes appreciated all over the world for generations. Their creations have made Fratelli Borgioli a brand appreciated by international fashion houses (with which they have long-standing collaborations for the creation of exclusive lines of footwear) and by all lovers of beauty. They will surely win over even your most demanding customers.

Furthermore, thanks to the Premium Reseller program we support our retail partners with exclusive services.

To find out what services we can offer you, CONTACT US.

The colors of handcrafted shoes: how to choose the right color for your brand?

The color of the shoes in your footwear line can be a distinctive and memorable element of your brand. Provided that it is chosen based on well-defined criteria.


In fact, in a shoe design project, nothing can be left to a chance. Even the shoe with the most attractive outlines and the best finishing, unfortunately, can turn out to be a real commercial flop if the perfect color shade is not carefully selected to enhance its characteristics and meet the taste of the public for which it is been thought of.

How can you be sure to choose the right color for the footwear that will bear your brand’s mark? Here are some tips to help you make your decision.

The right color reflects your brand identity

Rifletti sull’identità e sullo stile del tuo marchio. Se ha un’estetica chiara e definita, i colori delle scarpe della tua linea dovrebbero rispecchiare quest’estetica. Ad esempio, un marchio noto per la sua eleganza potrebbe optare per colori classici e sofisticati, mentre un marchio giovane e vivace potrebbe puntare su colori accattivanti e alla moda.

Think about your brand identity and style. If it has a clear and defined aesthetic, the colors of the shoes in your line should reflect this aesthetic. For example, a brand known for its elegance might opt ​​for classic and sophisticated colors, while a young and vibrant brand might focus on eye-catching and trendy colors.

So you can also be bold in your choices, but you should always make sure that the colors you choose are consistent with your vision and your brand positioning.

The right color meets the taste of your target audience

To make sure you conquer a specific segment of buyers with your footwear, you need to know exactly what the tastes of the people you would like to sell to are!

For this reason, before choosing the colors for your shoe line you must first clearly define the target you are addressing and then carry out a market analysis to understand what the desires and preferences of this segment of the public are.

Don’t get any illusions: the right color for your footwear is not chosen based on a moment’s inspiration, but is the result of in-depth studies.

The right color for next season? Experts already know which are they

You always have to consider current fashion trends and the seasons in which your shoe line will be available on the market.

This is why it is essential that you entrust the production of your handcrafted footwear to an expert shoe factory that has been working with various fashion brands for some time: these credentials ensure that the shoe factory’s internal pattern makers are always up to date on upcoming trends and are able to advise you exactly on the colors that will meet the public’s favor.

The right color enhances the models and materials you have chosen for your footwear line

A beautiful shoe can become a masterpiece if it is made in the right shade of leather or fabric. In the same way, the wrong color can penalize even a finely made shoe without the possibility of remedy. Some colors, then, may work better or worse than others on certain materials or finishes.

There are colors that can make your footwear iconic, because they interpret the style of the moment or because they match perfectly with your clothing collection. To identify them you need appropriate training and great experience in the footwear sector, which is based on dynamics that are totally different from other branches of design. The specialization of the shoe factory you rely on is an important guarantee for choosing the color of your next line of branded shoes.

The right color reflects your values

Does company pay attention to sustainability? Then you have to choose a color with low environmental impact.

And maybe even a color palette that expresses your attention to the environment, because only in this way will you intercept the right audience for you, which is made up of people who don’t buy just any shoe and who tend to want to clearly express their green inclination.

Or maybe your company has an artisanal vocation? In this case, a coloring performed with traditional artisan shoemaking methods could be a feature capable of attracting the interest of the right target of buyers.

The choice of color for your footwear line is very delicate when your brand is strongly characterized in terms of values. A mistake could turn into a potential boomerang with a disastrous impact on the image.

The right color can make the handcrafted shoes designed for your brand a must have! However, as we have just seen, choosing the perfect shade may not be easy at all.

By relying on an experienced and internationally qualified artisan shoe manufacturer, you can ensure that your shoe design project takes into consideration not only the selection of materials and the necessary production steps but also all the important market information to conquer your target audience.

Fratelli Borgioli, a historic Tuscan artisan brand of men’s footwear, offers its customers the Private Label service. With the consultancy of the company’s product development team and its internal pattern making department, it is possible to create for your own brand a collection of footwear with all the characteristics that have made Fratelli Borgioli a brand appreciated by international fashion houses and by all lovers of beauty.

For this reason Fratelli Borgioli has become the reference point for the most important high fashion brands who are looking for a shoe manufacturer in Tuscany capable to guarantee perfection, organisation, know-how and punctuality.

To find out what services we can offer your brand, , CONTACT US.

Fratelli Borgioli, a technical hub of shoe design

For several years, Fratelli Borgioli has been hosting numerous trainees who recognize the value of training and want to learn how to make shoes “in a traditional way”.

The training institutes themselves know how crucial the practical experience in a shoe factor is for tecnical education, where numerous processing steps are carried out to create the finished product.

In fact, Fratelli Borgioli artisans hold an invaluable heritage of information and practical knowledge to be handed down to the new generations with the aim to maintain the high quality level of an artisan shoe produced in Tuscany.

The training of trainees and students represents an opportunity for Fratelli Borgioli: on one hand, the shoe factory can continue to pass on its experience and artisan tradition to the new generations, thus preserving the cultural and technical heritage of shoe production in Tuscany. On the other hand, the company can benefit from the energy and creativity of trainees, who bring new ideas and perspectives to the working environment.

The trainees are welcomed into the shoe factory and are guided step by step through the shoe production process. They may closely observe each stage or specialize themselves in some specific processes. Through this practical experience, the students acquire valuable skills and in-depth knowledge of craft techniques.

It is our pleasure to share some experiences of our students who are also our precious helpers.

In May we have hosted Gianluca who attends the Arturo Checchi Institute of Higher Education in Fucecchio with a technological focus in Footwear Fashion System.

He chose this field of study since “he was literally born in the middle of the shoes”. His mother and grandfather carried out some work on behalf of suppliers for various shoe factories in the area and took care of glueing the sole and coloring the heels.

After having visited our laboratory with his classmates, he asked to carry out the internship with us as a part of the “Alternating School and Work” project.

As soon as he started his internship, Gianluca discovered his new passion: quality leather. He is fascinated by the manual cutting of leather, he likes to touch the leather and see how it lends itself to various types of processing. Furthermore, he loves to observe the assembly process, when the leather upper is assembled on the last that gives the shape to the shoe.

He collaborated with Fabiola, our pattern maker, observing the pattern creation process and helping to digitize the paper pattern to obtain its digital version.

Furthermore, he observed the work of the artisans who cut the leather to understand the process that starts from the cutting and ends up with the assembly of the upper on the last. This process is important to understand how to put the attention from the beginning to the end, in a shoe production process.

Wies is Dutch and attends the Hout-en Meubileringscollege in Amsterdam, a technical high school specialized in footwear. Initially Wies didn’t know which direction to choose but considered her inclination to manual work she finally chose shoe segment.

Wies was playing with the idea to do the internship abroad when one day she saw online a shoe that really impressed her. It was Fratelli Borgioli shoe, so she asked to be able to spend some months in our company.

Wies stayed with us for two months: initially she didn’t speak a word in Italian but slowly she learned some technical terms that allowed her to make herself understood with the craftsmen.

Wies likes product development, but she enjoys the whole process that accompanies the creation of the shoe, from the design to its execution. Wies’ goal is to see all the production phases and relate with professionals in the footwear sector, to understand what technical qualities and above all what soft skills she should develop to work in this area.

Wies has great dexterity that allows her to be successful in the manual coloring and finishing of the product.

During her internship Wies worked closely with Felice, one of our artisans specialized in the manual coloring of shoes, with our model maker Fabiola who taught her the digitization of models and with Soriano Borgioli who taught her how to carry out the quality control of the upper, a very important stage to ensure that the product passes all the production steps without defects.

Apart internship, the company also boasts two apprendices : Marco graduated from the pattern making course at the Shoe Modeling School in Monsummano and now works for us in the technical and development office; Bianca finished her studies at the MITA Academy in Florence with a technical focus on footwear and leather goods. Bianca did the internship during her studies and was then hired by us again in the same R&D office.

The collaboration with trainees is a consolidated practice in Fratelli Borgioli over the years, thanks to which the company has had the opportunity to share its experience with young enthusiasts in the footwear sector. These young people, in their turn, had the opportunity to learn from true master craftsmen, who know all the secrets and techniques needed to create high quality shoes.

The commitment of Fratelli Borgioli in the training of apprendices and students reflects its dedication to the enhancement of artisan traditions and the promotion of quality in the footwear sector.

Thanks to this continuous collaboration with young people, the company ensures that the know-how and craftsmanship excellence of Fratelli Borgioli are handed down to future generations, guaranteeing the continuity of the production of high quality handmade in Tuscany shoes.

For more information CONTACT US

How to communicate the value of a Made in Italy shoe to your customers?

Every retailer of Italian handmade shoes is pondering on this very question. Moreover, nowadays, it is increasingly difficult to convey to the market the value of one’s shop and of the proper commercial choices.

Made in Italy shoes are not just a functional product, but a product that embodies an entire series of values and meanings, such as tradition, quality, care, style and elegance, capable of giving to the customer the real purchase experience.

The customer who enters your shop will not only find the shoes, but also the attention, love and care that the crasfmen put into the production of each single shoe.

Buying a Made in Italy shoe is certainly not an impulse purchase.

To convince the customer to pay a premium price, he should be well aware of the advantages and qualities that differentiate Italian handmade shoes from any other pair of shoes on the market. Therefore, it is clear how important is communication in conveying this system of values that characerizes Made in Italy artisan shoes.

What are the aspects that you should highlight to your clientele?

Let’s see them more in detail.

The reputation of Made in Italy

Made in Italy is known all over the world as a synonym of high fashion, quality, craftsmanship, timelesess style and innovation.

These characteristics have ensured that Italy has reached the first place in fashion. In fact, there is no coincidence that the Italians are famous abroad for their style and how they dress up.

The brand Made in Italy has a global reputation: according to a study published by Forbes magazine, Made in Italy takes the seventh place in terms of reputation among world consumers.

The retailers of Made in Italy footwear should know how to convey these strong points to the clients and make them clear that wearing a Made in Italy shoe they will certainly get noticed!

The tradition

Made in Italy handmade shoes are the result of a long Italian tradition, handed down over the years, from craftsman to crasftsman.

Each shoe is made by people who cultivate a great passion and love for their work. Each shoe is produced with the utmost care for the raw materials, the shape, the sole (leather sole is preferred to rubber one) and the details. Therefore, Italian handmade shoes do not represent a simple “product” but a real piece of art.

The creation of an Italian handmade shoe starts from the creation of the design, that includes the analysis of the main contemporary trends, always maintaining the classic and timeless styles, typical of Italian footwear.

Then comes the cutting of the leather which determinese the added value of the shoe, and contributes to its beauty and quality. This process depends entirely on the skills and experience of the craftsman.

The next step is stitching, when the upper is connected to the lining putting the hardeners on toe and heel.

Then follows the assembly process, when all the components of the shoe are put together, paying the utmost attention to symmetries and details.

Finally, the final step is hand finishing which consists in polishing the leather, lacing and meticulously checking the shoe.

When a customer enters your shop to buy a pair of shoes, try to show him the different steps of the production process of handcrafted footwear, so as to let him know the tradition and artistic value that lie behind each shoe.

Made to order

Each person is different in tastes and style, as well as in the shape of their feet. We cannot think of being able to produce shoes that are the same for everyone, capable of fully satisfying each customer.

Made in Italy handmade shoe sector offers the possibility of „Made to Order”, i.e. the possibility of customizing footwear based on the customers’s style and preferences, as well as on the basis of his foot shape, in order to guarantee maximum comfort and satistasfaction.

The customization of footwear is a strong point that distinguishes Made in italy shoes from those of competitors, and contribues to creating value for the customer.

The sustainability of supply chain

Environmental impact is a problem that affects all of us. The consumer is becoming increasingly aware of the fact that his choices in terms of consumption can have an impact on the environment. Consequently more and more consumers are opting for green solutions which respect the environment and reduce its pollution.

It is well known that the fashion sectors, including the footwear sector, have a significant environmental impact. Every year around 20 billion shoes are produced, and, according to a study carried out by MIT, the production of a pair of shoes produces an average of 30 kg of carbon dioxide.

This problem is partly due to the increasing spread of fast fashion: people tend to buy cheap shoes that they will use for a very limited period of time and then throw them away. It is evident that this consumption trend produces a lot of waste, which has very negative consequences on the environment.

Made in Italy handmade shoes have nothing to do with fast fashion: the craftsmen produce each shoe by hand, paying particular attention to the usage of the best raw materials, free of any toxic or polluting substance. The high quality of the shoes means that they last over time, without the need to be constantly changed, consequently reducing the amount of waste produced and the impact on the environment.

It is, therefore, crucial to focus communication on these advantages: a consumer who is sensitive to respect for the environment will be willing to pay a premium price for a sustainable product.

Fratelli Borgioli footwear embodies the strengths of Made in Italy: every shoe made by Fratelli Borgioli is a piece of art, the result of a long family tradition that began more than seventy years ago in La Stella di Vinci, in Tuscany.

Fratelli Borgioli shoes are unique in their style, thanks to the great care and passion that the craftsmen put into the production of each shoe, which give each model immense beauty and quality. Would you like to know more about our products and about the exclusive advantaged reserved for Fratelli Borgioli retailers? CONTATTACI.