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	<title>Interviews Archivi - Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</title>
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	<title>Interviews Archivi - Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</title>
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	<item>
		<title>A Conversation With Jeremy Fragrance: The Top Fragrance Influencer</title>
		<link>https://fratelliborgioli.com/en/a-conversation-with-jeremy-fragrance/</link>
		
		<dc:creator><![CDATA[Fratelli Borgioli]]></dc:creator>
		<pubDate>Mon, 26 Apr 2021 09:05:06 +0000</pubDate>
				<category><![CDATA[Fashion Influencers]]></category>
		<category><![CDATA[Interviews]]></category>
		<category><![CDATA[best fragrance influencer]]></category>
		<category><![CDATA[cologne influencer]]></category>
		<category><![CDATA[fragrance foundation]]></category>
		<category><![CDATA[fragrance influencer]]></category>
		<category><![CDATA[fragrance one]]></category>
		<category><![CDATA[fragrances]]></category>
		<category><![CDATA[fragrances influencers]]></category>
		<category><![CDATA[influencer interview]]></category>
		<category><![CDATA[leading fragrance influencer]]></category>
		<category><![CDATA[perfume influencer]]></category>
		<category><![CDATA[perfumes]]></category>
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		<category><![CDATA[top fragrance influencer]]></category>
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					<description><![CDATA[<p>Jeremy Fragrance is the top fragrance influencer. We were given the opportunity to interview him. Let’s get to know him better!</p>
<p>L'articolo <a href="https://fratelliborgioli.com/en/a-conversation-with-jeremy-fragrance/">A Conversation With Jeremy Fragrance: The Top Fragrance Influencer</a> proviene da <a href="https://fratelliborgioli.com/en/">Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph"><strong>Jeremy Fragrance</strong> is the<strong> top fragrance influencer</strong>. We had the opportunity to interview him. Let’s get to know him better!</p>



<span id="more-296322"></span>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph"><a href="https://www.jeremyfragrance.com/" target="_blank" rel="noreferrer noopener">Jeremy Fragrance</a>, with 1.4 million subscribers on his YouTube Channel and 2.8 million subscribers on TikTok, is <strong>the most followed fragrance influencer</strong> in the world.</p>



<p class="wp-block-paragraph">His interest for fragrances started when he was a teenager; thanks to his <strong>curiosity</strong> and <strong>determination</strong> he managed to turn his passion into his job.</p>



<p class="wp-block-paragraph">Not only does he give <strong>precious and detailed recommendations</strong> to men and women about the best fragrance for every occasion, but he’s also an <strong>entrepreneur</strong>.</p>



<p class="wp-block-paragraph">His brand is called <a href="https://fragrance.one/" target="_blank" rel="noreferrer noopener">Fragrance One</a>, and it was conceived in collaboration with the Master Perfumer Alberto Morillas.</p>



<p class="wp-block-paragraph">In 2018 he was awarded the <a href="https://fragrance.org/awards-archive/award_year/2018/" target="_blank" rel="noreferrer noopener">Consumers Choice Best Vlog of The Year Prize</a>, given by <a href="https://fragrance.org/" target="_blank" rel="noreferrer noopener">The Fragrance Foundation</a>.</p>



<p class="wp-block-paragraph">What about the future? Jeremy Fragrance promises that <strong>his journey through fragrances will never stop</strong>.</p>



<p class="wp-block-paragraph">Read our interview to discover more!</p>



<hr class="wp-block-separator"/>



<h2 class="wp-block-heading" id="questions-for-jeremy-fragrance">QUESTIONS FOR JEREMY FRAGRANCE</h2>



<ol class="wp-block-list"><li>Hi Jeremy. Thank you for giving us the opportunity to have a talk with you. <a href="#could-you-please-introduce-yourself">Could you please introduce yourself?</a></li><li>When did <a href="#your-passion-for-fragrance">your passion for fragrance</a> start and how did you manage to turn it into your job?</li><li>What does <a href="#your-job-as-fragrance-influencer">your job as fragrance influencer</a> consist of?</li><li><a href="#what-do-you-like-the-most-about-your-job">What do you like most about your job?</a></li><li>How did you <a href="#train-your-sense-of-smell-to-recognize-the-scent-notes-in-each-fragrance">train your sense of smell to recognize the scent notes in each fragrance?</a></li><li>You have recently created <a href="#your-own-fragrance-brand-fragrance-one">your own fragrance brand &#8220;Fragrance one&#8221;</a>. How would you describe it? What makes it unique and special?</li><li><a href="#for-what-kind-of-men-and-women">For what kind of men and women</a> are your fragrances thought?</li><li>What are <a href="#the-best-outfit-combinations-for-each-one-of-your-fragrances">the best outfit combinations for each one of your fragrances?</a></li><li>According to your fragrance expert&#8217;s point of view, <a href="#what-kind-of-relationship-exists-between-fragrances-and-outfits">what kind of relationship exists between fragrances and outfits</a>?</li><li>How do you <a href="#define-the-use-of-each-perfume">define the use of each perfume</a> (night use, formal occasions, gala events, etc.)?</li><li><a href="#how-much-is-fragrance-connected-to-ones-style-and-elegance">How much is fragrance connected to one&#8217;s style and elegance?</a></li><li>What are <a href="#the-most-luxury-brands-in-the-fragrance-business">the most luxury brands in the fragrance business?</a></li><li>What main features turn a fragrance into a <a href="#luxury-fragrance">luxury fragrance</a>?</li><li>What do you think about the <a href="#italian-fragrance-business">Italian fragrance business</a>?</li></ol>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="could-you-please-introduce-yourself"><strong>#1. Hi Jeremy. Thank you for giving us the opportunity to have a talk with you. Could you please introduce yourself?</strong></p>



<p class="wp-block-paragraph">I&#8217;m Jeremy Fragrance, born as Daniel Sredzinski (2 polish parents) then turned into Daniel Schuetz after the 2nd marriage of my mother. I&#8217;m now the FRAGRANCE GUY.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/A-conversation-with-Jeremy-Fragrance-1000x1080-1.jpg" alt="A conversation with Jeremy Fragrance 1000x1080 1" class="wp-image-296536"/></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="your-passion-for-fragrance"><strong>#2. When did your passion for fragrance start and how did you manage to turn it into your job?</strong></p>



<p class="wp-block-paragraph">It started when I visited an Abercrombie &amp; Fitch store in Hawaii when I was 19 and was fascinated by the smell, ever since then I researched fragrance reviews.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="your-job-as-fragrance-influencer"><strong>#3. What does your job as fragrance influencer consist of?</strong></p>



<p class="wp-block-paragraph">Giving my audience the best recommendations for fragrances and with <a href="http://www.fragrance.one/" target="_blank" rel="noreferrer noopener">www.fragrance.one</a> giving them the best fragrances for specific situations.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Jeremy-Fragrance-Fragrance-Foundation-1714x1080-1-1500x945.jpg" alt="Jeremy Fragrance Fragrance Foundation 1714x1080 1" class="wp-image-296555"/><figcaption>Jeremy Fragrance winning the Consumers Choice Best Vlog of the Year Prize</figcaption></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="what-do-you-like-the-most-about-your-job"><strong>#4. What do you like most about your job?</strong></p>



<p class="wp-block-paragraph">That I don&#8217;t have to crawl up anybody&#8217;s a*** which many people desire. Also I love that I finally can be the number 1 in one thing in my life.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="train-your-sense-of-smell-to-recognize-the-scent-notes-in-each-fragrance"><strong>#5. How did you train your sense of smell to recognize the scent notes in each fragrance?</strong></p>



<p class="wp-block-paragraph">I train and trained my nose with perfume oils like lavender, bergamote etc. + of course smelling fragrances every day.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Jeremy-Fragrance-Fragrance-Influencer-864x1080-1.jpg" alt="Jeremy Fragrance Fragrance Influencer 864x1080 1" class="wp-image-296539"/></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="your-own-fragrance-brand-fragrance-one"><strong>#6. You have recently created your own fragrance brand &#8220;Fragrance one&#8221;. How would you describe it? What makes it unique and special?</strong></p>



<p class="wp-block-paragraph">I want to be the best as the &#8220;Fragrance Guy&#8221; and I want to have this concept on my fragrance brand too, the best fragrance brand. The key to me is the following: LONG LASTING FRAGRANCES THAT GET AS MANY COMPLIMENTS AS POSSIBLE IN SPECIFIC SITUATIONS LIKE THE DATE/CLUB/OFFICE ETC.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Jeremy-Fragrance-with-Alberto-Morillas-728x1080-1.jpg" alt="Jeremy Fragrance with Alberto Morillas 728x1080 1" class="wp-image-296549"/><figcaption>Jeremy Fragrance with Alberto Morillas</figcaption></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="for-what-kind-of-men-and-women"><strong>#7. For what kind of men and women are your fragrances thought?</strong></p>



<p class="wp-block-paragraph"> For every man and every woman because we &#8220;all&#8221; go to the office, club, etc.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Jeremy-Fragrance-and-Fragrance-One-1621x1080-1-1500x999.jpg" alt="Jeremy Fragrance and Fragrance One 1621x1080 1" class="wp-image-296541"/></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="the-best-outfit-combinations-for-each-one-of-your-fragrances"><strong>#8. What are the best outfit combinations for each one of your fragrances?</strong></p>



<p class="wp-block-paragraph">According to the situations you wear my fragrances in, a crisp white shirt in the office for example.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Jereemy-Fragrance-with-Fragrance-One-720x1080-1.jpg" alt="Jereemy Fragrance with Fragrance One 720x1080 1" class="wp-image-296551"/></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="what-kind-of-relationship-exists-between-fragrances-and-outfits"><strong>#9. According to your fragrance expert&#8217;s point of view, what kind of relationship exists between fragrances and outfits?</strong></p>



<p class="wp-block-paragraph">A solid one. It&#8217;s an extension and harmony of both styles as you FANTASTIC PEOPLE FROM ITALY KNOW.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="define-the-use-of-each-perfume"><strong>#10. How do you define the use of each perfume (night use, formal occasions, gala events, etc.)?</strong></p>



<p class="wp-block-paragraph">Just like we humans have a bio rhythm trough out the day (in the morning we are focus, in the afternoon creative, sometimes lethargic at other times etc) I want to enhance this mood. Right now for example I&#8217;m wearing Bleu de Chanel and I feel like a superstar, my brain is sharp through that nice citrus note and the rich earthy patchouli.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="how-much-is-fragrance-connected-to-ones-style-and-elegance"><strong>#11. How much is fragrance connected to one&#8217;s style and elegance?</strong></p>



<p class="wp-block-paragraph">Again as I wrote above it&#8217;s totally connected. If I see a beautiful Caribbean girl with a gorgeous body and pretty smile and she wears a yummy tasty seductive fruity COCONUT fragrance, it totally works NICE.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/04/Interview-with-Jeremy-Fragrance-771x1080-1.jpg" alt="Interview with Jeremy Fragrance 771x1080 1" class="wp-image-296553"/></figure>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="the-most-luxury-brands-in-the-fragrance-business"><strong>#12. What are the most luxury brands in the fragrance business?</strong></p>



<p class="wp-block-paragraph">Number 1 is Guerlain, followed by Chanel, followed by Dior. My Brand is the best for me.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="luxury-fragrance"><strong>#13. What main features turn a fragrance into a luxury fragrance?</strong></p>



<p class="wp-block-paragraph">Great question. High price, limited quantity, fancy packaging would I think first. But it can be so much more. I think if a brand owner stands behind something and says &#8220;This is my thing and I&#8217;m providing value in the best way possible, serving a higher purpose, giving a lot of energy into it&#8221; this is luxury even more.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="italian-fragrance-business"><strong>#14. What do you think about the Italian fragrance business?</strong></p>



<p class="wp-block-paragraph">I think Italy is the best country on the earth. With fragrances I think there could be more powerful besides Prada and Armani and Dolce Gabbana and Versace there is only as far as I know Prada and Dolce Gabbana really in the hands of the owners. But they are fantastic. Italy is my favorite country on earth and they have many fantastic brands, unlike France who has, &#8230; well actually also many fantastic brands.</p>



<p class="wp-block-paragraph"><a href="#questions-for-jeremy-fragrance">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph">We would like to thank Jeremy Fragrance for his availability and for this interesting interview. Are you interested in his brand and in getting some precious advice? Here are the links:</p>



<ul class="wp-block-list"><li><a href="https://www.jeremyfragrance.com/" target="_blank" rel="noreferrer noopener">Jeremy Fragrance Website</a></li><li><a href="https://fragrance.one/" target="_blank" rel="noreferrer noopener">Fragrance One</a></li><li><a href="https://www.youtube.com/channel/UCzKrJ5NSA9o7RHYRG12kHZw" target="_blank" rel="noreferrer noopener">Jeremy Fragrance Youtube</a></li><li><a href="https://www.instagram.com/jeremyfragrance/" target="_blank" rel="noreferrer noopener">Jeremy Fragrance Instagram</a></li><li><a href="https://www.tiktok.com/@jeremyfragrance" target="_blank" rel="noreferrer noopener">Jeremy Fragrance Tik Tok</a></li></ul>



<p class="wp-block-paragraph"></p>
<p>L'articolo <a href="https://fratelliborgioli.com/en/a-conversation-with-jeremy-fragrance/">A Conversation With Jeremy Fragrance: The Top Fragrance Influencer</a> proviene da <a href="https://fratelliborgioli.com/en/">Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</a>.</p>
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			</item>
		<item>
		<title>A Talk With Diego Novarino, General Manager of Hotel VIU Milan</title>
		<link>https://fratelliborgioli.com/en/a-talk-with-diego-novarino-general-manager-of-hotel-viu-milan/</link>
		
		<dc:creator><![CDATA[Fratelli Borgioli]]></dc:creator>
		<pubDate>Fri, 19 Mar 2021 14:16:50 +0000</pubDate>
				<category><![CDATA[Interviews]]></category>
		<category><![CDATA[Luxury]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[albergo]]></category>
		<category><![CDATA[Diego Novarino]]></category>
		<category><![CDATA[general manager]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[hotel VIU]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[italy]]></category>
		<category><![CDATA[luxury]]></category>
		<category><![CDATA[luxury experiences]]></category>
		<category><![CDATA[luxury hotel]]></category>
		<category><![CDATA[luxury travel]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Milano]]></category>
		<guid isPermaLink="false">https://www.fratelliborgioli.com/?p=295585</guid>

					<description><![CDATA[<p>Diego Novarino is the General manager of Hotel VIU, five-star hotel in Milan. We had a talk with him to know more about him and his work!</p>
<p>L'articolo <a href="https://fratelliborgioli.com/en/a-talk-with-diego-novarino-general-manager-of-hotel-viu-milan/">A Talk With Diego Novarino, General Manager of Hotel VIU Milan</a> proviene da <a href="https://fratelliborgioli.com/en/">Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</a>.</p>
]]></description>
										<content:encoded><![CDATA[
<p class="wp-block-paragraph"><strong>Diego Novarino</strong> is the <strong>General Manager</strong> of <strong>Hotel VIU Milan</strong>, one of the top <strong>five-star</strong> hotels in the city. We had a talk and we got to know something more about him and his work!</p>



<span id="more-295585"></span>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph"><strong>Diego Novarino</strong> has been working for 34 years in the hotel sector, but only five years ago has started his adventure with <a href="https://www.hotelviumilan.com/en/" target="_blank" rel="noreferrer noopener">Hotel VIU Milan</a>, based in <strong>Milan</strong>. He is the general manager of this hotel located in a strategic position in Milan. Near Gae Aulenti Square, China Town, Monumental cemetry and Sempione Park, the hotel attracts a lot of people during every period of the year.</p>



<p class="wp-block-paragraph">Hotel VIU was born in Milan 5 years ago as a bet. But <strong>elegance</strong>, <strong>luxury </strong>and <strong>kindness </strong>always win and are the basis of the success of this structure.</p>



<p class="wp-block-paragraph">For these reasons, the hotel has been increasingly chosen as accommodation in Milan because <strong>quality is always a strong point</strong>. Even famous people are still selecting Hotel VIU for their staying in Milan. In this last complicated year for the hotel sector, the hotel wanted to react promptly, trying to remain as open as possible and continuing to be a <strong>guarantee of stability</strong> for its guests.</p>



<p class="wp-block-paragraph">We had the pleasure of meeting Diego who is the <strong>general manager</strong> of this wonderful hotel. A very demanding job that requires a lot of responsibilities.</p>



<p class="wp-block-paragraph">5 years ago Diego Novarino accepted this challenge. Read our interview to find out more about all the work and commitment behind such a <strong>high quality structure</strong>!</p>



<hr class="wp-block-separator"/>



<h2 class="wp-block-heading" id="questions">QUESTIONS FOR DIEGO NOVARINO</h2>



<ol class="wp-block-list"><li>Good morning Diego, thank you for your time. Would you like <a href="#yourself-your-work">to introduce yourself and tell us a little about your work</a>?</li><li><a href="#hotel-viu-life">Your adventure with Hotel VIU Milan began five years ago</a>: how has your life changed in recent years?</li><li>From the outside, it is difficult to understand how much work there is behind the management of such a structure: could you provide us with <a href="#work-management-structure-hotel">an overview of all the activities you deal with</a>?</li><li><a href="#five-star-hotel-standards">To be classified as a five-star hotel, there are very high standards</a> to be achieved and then maintained: how much effort does it require to always live up to this expectation?</li><li>What are <a href="#success-hotel">the most important aspects that contribute to the success of a hotel</a> of this level?</li><li>How important do you think it is <a href="#starred-restaurant">to have included a starred restaurant in the structure</a>?</li><li><a href="#terrace-hotel-milan">The terrace of your hotel from which you can admire all of Milan is magnificent</a>: how do you think this could be a strong point for choosing VIU hotels as accommodation?</li><li>The hotel has a very sophisticated design which is certainly a plus of the structure: <a href="#design-structure-hotel-styles">how do you get such a balanced combination of styles</a> and what does this want to convey?</li><li><a href="#famous-people-guests-loyalty">Your guests are often famous people, such as Federica Pellegrini, Emma Marrone</a> and others: what do you think are the reasons why they continue to choose you? And how do you manage customer loyalty?</li><li>Have you undertaken <a href="#collaborations-comarketing-luxury-companies">collaborations or co-marketing activities with other luxury companies with Hotel VIU</a>? And with the world of fashion?</li><li><a href="#made-in-italy">Do you think that Made in Italy has a value also in the hotel sector</a>? Is there any element that distinguishes us in this area from other countries?</li><li>How do you think <a href="#luxury-hotel-health-emergency">the luxury hotel world will evolve after the health emergency</a>?</li><li>You have always worked in the hotel industry. <a href="#hotel-industry-experience">What are the lessons you have gained from your experience</a>?</li></ol>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="yourself-your-work"><strong>#1. Good morning Diego, thank you for your time. Would you like to introduce yourself and tell us a little about your work?</strong></p>



<p class="wp-block-paragraph">My name is Diego Novarino, I am 53 years old and I have been working in the hotel sector for 34 years now, since 2003 with the role of General Manager. Mine is one of the most beautiful jobs in the world because it combines specific technical skills with aspects of public relations with customers that allow me to live a full and quality professional life.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-terraceOK-1-1500x844.jpg" alt="talk with diego novarino general manager hotel viu terraceOK 1" class="wp-image-295965"/></figure>



<p class="wp-block-paragraph"><a href="#questions">Back to questions</a></p>



<hr class="wp-block-separator"/>



<p class="wp-block-paragraph" id="hotel-viu-life"><strong>#2. Your adventure with Hotel VIU Milan began five years ago: how has your life changed in recent years?</strong></p>



<p class="wp-block-paragraph">I decided to accept the challenge of opening a new five-star hotel in an expanding area of ​​Milan, after 23 splendid years in one of the leading Italian hotel group. From a professional point of view it was a very intense commitment. The main differences compared to before are due to the fact that this hotel, typically lifestyle, has a much more leisure connotation, with a rooftop with swimming pool, and <a href="http://giancarlomorelli.net/" target="_blank" rel="noreferrer noopener">a starred chef</a>. </p>



<p class="wp-block-paragraph">All these characteristics mean that the time commitment to be dedicated to the structure is much wider, especially towards the evening hours. I had the opportunity to relate to different environments, compared to what I did before: part of the world of music, entertainment, cinema.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-externalOK.jpg" alt="talk with diego novarino general manager hotel viu externalOK" class="wp-image-295786"/><figcaption>The external view of Hotel VIU</figcaption></figure>



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<p class="wp-block-paragraph" id="work-management-structure-hotel"><strong>#3. From the outside, it is difficult to understand how much work there is behind the management of such a structure: could you provide us with an overview of all the activities you deal with?</strong></p>



<p class="wp-block-paragraph">As I said before, the activities are manifold. We have budgeting and planning activities, operational management of the structure and public relations with customers and institutions. The part relating to the management of human resources, extremely important for those who offer a service to the public, in order to always have motivated people.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-lobbyOK.jpg" alt="talk with diego novarino general manager hotel viu lobbyOK" class="wp-image-295788"/><figcaption>The lobby of the Hotel</figcaption></figure>



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<p class="wp-block-paragraph" id="five-star-hotel-standards"><strong>#4. To be classified as a five-star hotel, there are very high standards to be achieved and then maintained: how much effort does it require to always live up to this expectation?</strong></p>



<p class="wp-block-paragraph">Initially the characteristics for obtaining the five stars are mainly of a structural nature (room sizes and spaces), and related to the services offered to customers. When you enter the business, however, it is absolutely necessary to respect the parameters dictated by the market in terms of quality of service and standards. In the five-star segment, the standards are obviously very high, and our dear customers do not make concessions when they choose a structure like ours.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-suiteOK.jpg" alt="talk with diego novarino general manager hotel viu suiteOK" class="wp-image-295790"/><figcaption>The VIU Suite</figcaption></figure>



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<p class="wp-block-paragraph" id="success-hotel"><strong>#5. What are the most important aspects that contribute to the success of a hotel of this level?</strong></p>



<p class="wp-block-paragraph">The factors are different, I think the main one is the &#8220;consistency&#8221;. We must never lower the level and, above all, there must be precise standards that involve all employees. The customer expects to always find the same high level when he returns. Obviously, then there is everything related to the correct marketing and positioning of the structure on all the main communication channels.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-bathroom.jpg" alt="talk with diego novarino general manager hotel viu bathroom" class="wp-image-295803"/></figure>



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<p class="wp-block-paragraph" id="starred-restaurant"><strong>#6. How important do you think it is to have included a starred restaurant in the structure?</strong></p>



<p class="wp-block-paragraph">This is essential to what we had in mind when we started working on the project. Nowadays, the hotel industry is no longer just a hotel service, but an &#8220;experience&#8221;. Having a high-level cuisine means making an important contribution to guaranteeing the guest a multisensory experience. In my opinion, this cannot be ignored in the five-star segment.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-chef-tableOK.jpg" alt="talk with diego novarino general manager hotel viu chef tableOK" class="wp-image-295792"/><figcaption>Chef Morelli Table</figcaption></figure>



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<p class="wp-block-paragraph" id="terrace-hotel-milan"><strong>#7. The terrace of your hotel from which you can admire all of Milan is magnificent: how do you think this could be a strong point for choosing VIU hotels as accommodation?</strong></p>



<p class="wp-block-paragraph">Over time, any outdoor space has become a winner, and the terraces are sought after by all mixes of customers, both for events and for individual aperitifs. We see it every day: from business customers who work comfortably seated on the armchairs on the terrace, to leisure customers who choose us precisely because we have an outdoor swimming pool. </p>



<p class="wp-block-paragraph">Precisely for this reason, our breakfast service which takes place on the terrace has a very long opening time, until 12.00 We were the first in Milan to create an environment of this kind and we are very proud of it.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-poolOK.jpg" alt="talk with diego novarino general manager hotel viu poolOK" class="wp-image-295794"/><figcaption>Terrace and pool</figcaption></figure>



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<p class="wp-block-paragraph" id="design-structure-hotel-styles"><strong>#8. The hotel has a very sophisticated design which is certainly a plus of the structure: how do you get such a balanced combination of styles and what does this want to convey?</strong></p>



<p class="wp-block-paragraph">First of all, we wanted to give a strong connotation of Italian style. Starting from this, we relied on <a href="https://www.arassociati.it/en/" target="_blank" rel="noreferrer noopener">Ara Associati</a> as an architects studio and <a href="https://nicolagallizia.it/" target="_blank" rel="noreferrer noopener">Studio Gallizia</a> for design, using a primary company such as <a href="https://www.molteni.it/us/" target="_blank" rel="noreferrer noopener">Molteni</a> for furniture as the main contractor. We had our ideas and our point of arrival, then we left the proposals to the professionals, which we endorsed. We believe that design is absolutely important for a hotel. The guest must experience a continuity of styles and colors that best represent our feeling.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-executive-suiteOK.jpg" alt="talk with diego novarino general manager hotel viu executive suiteOK" class="wp-image-295796"/><figcaption>Executive suite</figcaption></figure>



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<p class="wp-block-paragraph" id="famous-people-guests-loyalty"><strong>#9. Your guests are often famous people, such as Federica Pellegrini, Emma Marrone and others: what do you think are the reasons why they continue to choose you? And how do you manage customer loyalty?</strong></p>



<p class="wp-block-paragraph">We have a very “friendly” style with our customers. I call it “simplified luxury”: this allows us to guarantee excellent levels of service, but always with a touch of familiarity that, we realize, people really like. Our customer loyalty starts from the concept of attention to the smallest details on all guests&#8217; requests, not just the famous ones, and then we demonstrate that customer&#8217;s preferences are remembered and, as far as possible, satisfied.</p>



<blockquote class="instagram-media" data-instgrm-permalink="https://www.instagram.com/p/CLkSG3lsZgE/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="13" style=" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);"><div style="padding:16px;"> <a href="https://www.instagram.com/p/CLkSG3lsZgE/?utm_source=ig_embed&amp;utm_campaign=loading" style=" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;" target="_blank" rel="noopener"> <div style=" display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div></div></div><div style="padding: 19% 0;"></div> <div style="display:block; height:50px; margin:0 auto 12px; width:50px;"><svg width="50px" height="50px" viewBox="0 0 60 60" version="1.1" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-511.000000, -20.000000)" fill="#000000"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631"></path></g></g></g></svg></div><div style="padding-top: 8px;"> <div style=" color:#3897f0; 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border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)"></div></div><div style="margin-left: auto;"> <div style=" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"></div> <div style=" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"></div> <div style=" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"></div></div></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"></div></div></a><p style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;"><a href="https://www.instagram.com/p/CLkSG3lsZgE/?utm_source=ig_embed&amp;utm_campaign=loading" style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;" target="_blank" rel="noopener">Un post condiviso da Hotel VIU Milan (@hotelviumilan)</a></p></div></blockquote> <script async="" src="//www.instagram.com/embed.js"></script>



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<p class="wp-block-paragraph" id="collaborations-comarketing-luxury-companies"><strong>#10. Have you undertaken collaborations or co-marketing activities with other luxury companies with Hotel VIU? And with the world of fashion?</strong></p>



<p class="wp-block-paragraph">We collaborated a lot with Molteni, as far as fashion brands are concerned it is a bit more complicated. Having all the main companies in the sector as customers, it would be difficult to have a preferential relationship with only some of them.</p>



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border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div></div></div><div style="padding: 19% 0;"></div> <div style="display:block; height:50px; margin:0 auto 12px; width:50px;"><svg width="50px" height="50px" viewBox="0 0 60 60" version="1.1" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-511.000000, -20.000000)" fill="#000000"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631"></path></g></g></g></svg></div><div style="padding-top: 8px;"> <div style=" color:#3897f0; 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border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)"></div></div><div style="margin-left: auto;"> <div style=" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"></div> <div style=" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"></div> <div style=" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"></div></div></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"></div></div></a><p style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;"><a href="https://www.instagram.com/p/CJrQwoeMSMa/?utm_source=ig_embed&amp;utm_campaign=loading" style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;" target="_blank" rel="noopener">Un post condiviso da Hotel VIU Milan (@hotelviumilan)</a></p></div></blockquote> <script async="" src="//www.instagram.com/embed.js"></script>



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<p class="wp-block-paragraph" id="made-in-italy"><strong>#11. Do you think that Made in Italy has a value also in the hotel sector? Is there any element that distinguishes us in this area from other countries?</strong></p>



<p class="wp-block-paragraph">As I said before, we have almost exclusively put Italian products in our hotel. Made in Italy is undoubtedly a distinctive trait from a design point of view, as in all other sectors (we have very few rivals in this one). However, the culinary Made in Italy is also very important, and we have Giancarlo Morelli who best represents the Italian spirit in this, and the Made in Italy from the point of view of service. In my opinion, Italians have few equals when it comes to the concept of hospitality.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-staffOK.jpg" alt="talk with diego novarino general manager hotel viu staffOK" class="wp-image-295798"/><figcaption>The staff of Hotel VIU</figcaption></figure>



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<p class="wp-block-paragraph" id="luxury-hotel-health-emergency"><strong>#12. How do you think the luxury hotel world will evolve after the health emergency?</strong></p>



<p class="wp-block-paragraph">I believe that the luxury segment will be the first to restart in terms of numbers as soon as the health emergency is over. I see a desire of our customers to return to normal as soon as possible. I believe that some habits related to sanitation procedures and protocols will remain, but I also want to say clearly that, even before Covid, the cleaning standards of Italian five-star hotels have always been so high as to guarantee the safety of all our guests.</p>



<blockquote class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CL7c-Cvooto/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="13" style=" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);"><div style="padding:16px;"> <a href="https://www.instagram.com/p/CL7c-Cvooto/?utm_source=ig_embed&amp;utm_campaign=loading" style=" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;" target="_blank" rel="noopener"> <div style=" display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div></div></div><div style="padding: 19% 0;"></div> <div style="display:block; height:50px; margin:0 auto 12px; width:50px;"><svg width="50px" height="50px" viewBox="0 0 60 60" version="1.1" xmlns="https://www.w3.org/2000/svg" xmlns:xlink="https://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g transform="translate(-511.000000, -20.000000)" fill="#000000"><g><path d="M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631"></path></g></g></g></svg></div><div style="padding-top: 8px;"> <div style=" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;"> Visualizza questo post su Instagram</div></div><div style="padding: 12.5% 0;"></div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"><div> <div style="background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"></div> <div style="background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"></div> <div style="background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"></div></div><div style="margin-left: 8px;"> <div style=" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"></div> <div style=" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)"></div></div><div style="margin-left: auto;"> <div style=" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"></div> <div style=" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"></div> <div style=" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"></div></div></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"></div> <div style=" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"></div></div></a><p style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;"><a href="https://www.instagram.com/p/CL7c-Cvooto/?utm_source=ig_embed&amp;utm_campaign=loading" style=" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;" target="_blank" rel="noopener">Un post condiviso da Hotel VIU Milan (@hotelviumilan)</a></p></div></blockquote> <script async="" src="//www.instagram.com/embed.js"></script>



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<p class="wp-block-paragraph" id="hotel-industry-experience"><strong>#13. You have always worked in the hotel industry. What are the lessons you have learned from your experience?</strong></p>



<p class="wp-block-paragraph">The main lesson I have learned, working with people, be they clients or collaborators, is to always use the yardstick of frankness. Transparency, sincerity and honesty of purpose always pay off, even in the most complicated moments.</p>



<figure class="wp-block-image size-large"><img decoding="async" src="https://www.fratelliborgioli.com/wp-content/uploads/2021/03/talk-with-diego-novarino-general-manager-hotel-viu-headshot.png" alt="talk with diego novarino general manager hotel viu headshot" class="wp-image-295800"/></figure>



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<p class="wp-block-paragraph">We want to thank Diego Novarino for his kindness and for letting us discover the behind the scenes of this world!</p>



<p class="wp-block-paragraph">To stay updated on Hotel VIU, here are some useful links: </p>



<ul class="wp-block-list"><li><a href="https://www.instagram.com/hotelviumilan/" target="_blank" rel="noreferrer noopener">Hotel VIU&#8217;s Instagram profile</a></li><li><a href="https://www.linkedin.com/company/hotel-viu-milan/" target="_blank" rel="noreferrer noopener">Hotel VIU&#8217;s LinkedIn profile</a></li><li><a href="https://www.facebook.com/hotelviumilan" target="_blank" rel="noreferrer noopener">Hotel VIU&#8217;s Facebook profile</a></li><li><a href="https://www.hotelviumilan.com/en/" target="_blank" rel="noreferrer noopener">Hotel VIU&#8217;s Website</a></li></ul>



<p class="wp-block-paragraph">P.S. Hotel VIU was also the location <a href="https://www.fratelliborgioli.com/behind-the-scenes-of-the-latest-fratelli-borgioli-photo-shoot/" target="_blank" rel="noreferrer noopener">Fratelli Borgioli choose for a photo shoot</a>!</p>
<p>L'articolo <a href="https://fratelliborgioli.com/en/a-talk-with-diego-novarino-general-manager-of-hotel-viu-milan/">A Talk With Diego Novarino, General Manager of Hotel VIU Milan</a> proviene da <a href="https://fratelliborgioli.com/en/">Scarpe Da Uomo Artigianali Di Lusso Made in Italy Dal 1946</a>.</p>
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